Check out our "Size Guide" available on each product page.

Our product description pages contain a handy guide to help you choose the right size. The website displays the sizes found on product labels. The sizes indicated are always Italian sizes.

We always recommend choosing a delicate or hand wash. Our socks are made with high-quality and therefore very delicate yarns. Another tip is to wash the products inside out, so as not to create annoying lint after each wash.

By subscribing to the newsletter, you will receive a 10% discount on your first order.

Registering a personal account allows you to save your shipping details and view your order history. Creating an account is easy! Simply click on the dedicated icon in the top right corner and enter the required information. If you have forgotten your account password, use the "forgot your password?" function. The system will then send an automatic email with a link to your registered email address. By clicking on this link, you will be able to create a new login password.

Sign up for the Alto Milano newsletter to stay updated, be the first to discover new products, and never miss out on promotions! Signing up is easy: simply access the dedicated section and enter the requested information.

To view the status of your order, once it has been shipped, a tracking code will be sent to you via email to check the order status and view the location of the package itself.

It is not possible to modify your order. You can cancel an entire order while it is still being processed. For any further assistance, please contact our customer service.

To use your promotional code, add items to your cart and proceed to checkout. You will find the discount code field on the right side of the page, above the order summary, where you can enter your promotional code.

Once received, your order will be delivered to the address you provided within 48 hours (72 hours for international orders). Shipping is free for orders over 65 euros. Please note that external factors such as postal or courier delays, logistical issues, adverse weather conditions, or inability to access the indicated address may affect the timeliness of delivery.

Once an order has been placed, it will no longer be possible to change the shipping address.

Returns are free of charge if the item sent has a defect or if you were sent the wrong item.

In all other cases, return shipping costs are at the customer's expense (8 euros). After contacting our team at info@altomilano.it, the return procedure to be followed will be provided. Products must be returned in their original packaging and in perfect condition for a refund to be issued.

Once they arrive at our company, after an inspection of the merchandise's condition, a refund or a discount voucher to be used on our website will be issued.

To request a return, simply contact our customer service via email at info@altomilano.it to share all your questions and concerns. Our team will be at your complete disposal and will provide you with all the necessary information to proceed with the return process easily and quickly.

Alternatively, log into your account on our website and simply request the return. Click here to access